Aligning the document need in a digitally connected world
With “Please consider the environment before you print this email” disclaimers at the bottom of (almost) every email in your inbox, it might be surprising to discover that real, physical paper is still relevant to many businesses today. After all, paper was once the hot, new technology of the moment!
Now, in 2019, the Internet has us all connected and vast amounts of information are a few keystrokes away at any moment, but if you work in the healthcare industry (or have been a patient in a doctor’s office), physical forms are part of check in, prescriptions, and countless other communications. Also, paper is universally accepted, easy to use, and backwards compatible.
Patient portals and powerful CRM systems have helped streamline record keeping but the rigorous complexities of handling patient information along with a learning curve as well as HIPPA or HITRUST compliance have increased the need for secure ways to transport information across systems. And then, you have to connect them, for which there is no magic wand or special potion you can brew, though you may have to hire a wizard to get everything to work.
Those connected systems do not always play nicely, which can cause an exorbitant amount of problems when trying to manage the end-to-end management of documents received across channels within a single experience.
As healthcare evolves, so must the technology that supports it. That’s where zPaper comes in. zPaper brings physical paper into the 21st century by making it much easier to process documents from different types of channels, including fax, scan, web portal, and email. Over the past decade, zPaper has helped our clients process millions of pages into key operational processes and workflows within Salesforce. That’s right, millions of pages!
zPaper can help you get the data off your documents and into Salesforce records, we’re built for Healthcare and Lifesciences with a foundation of trust (HIPAA, HITRUST, etc.). We have the ability to customize and connect specific operational experiences through a platform of minimal boundaries, with a passion for innovation and addressing the emerging needs of healthcare technology.